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Commercial Business Development Manager – Salary c. £80k plus bonus – Based London

International healthcare business seeks a Commercial Manager to manage and execute projects.  Reporting to the Executive Director of Global Business Development, you will be required to implement a strong business strategy, analyse trends, manage and support key account management and support new business deals. The job role also includes the following responsibilities:

Key responsibilities:

  • Support the development of reporting and communications documents
  • Conduct necessary research and analysis as required for business strategy
  • Prepare a report for internal management meetings
  • Review tenders from global sources
  • Undertake frequent and regular reviews of global tender websites (both direct and through vendors)
  • Provide assurance that all relevant tenders have been considered
  • Ensure all opportunities are reviewed and evaluated effectively and effectively
  • Support development of account management plans and monitor progress
  • Develop sales content for the global business development director
  • Provide project management support on client deals
  • Develop sales strategy, messages and execution plan for key bids/deals
  • Manage deal team during bid preparation process facilitating individual/joint team meetings and calls
  • Lead proposal writing process liaising with solution SMEs and other support functions
  • Liaise with client and/or client advisory to facilitate communication during key bids/deals
  • Manage offsite/onsite plan and logistics for internal team and client
  • Manage central information repository
  • Manage and develop all central documentation and stock materials
  • Liaise with the solutions architecture team to keep marketing materials and stock presentations up to date
  • Manage sales support function
  • Establish and manage key sales support team roles
  • Provide review and guidance to team members
  • Liaise with regional business development directors to coordinate workload and workflow of key bids/deals
  • Manage the pipeline administration
  • Leads Salesforce transition
  • Liaise with the regional business development directors to establish prospects, size prospects and likelihood of closure to produce accurate projections.
  • Prepare a regular pipeline report for team review and management meetings
  • Review budget on each opportunity
  • Provide administrative support and manage all aspects of BD meetings
  • Work with the admin team to arrange governance meetings for each opportunity

Experience required:

  • MBA
  • 2-3 years consulting experience
  • Understanding of International healthcare/disease management
  • Project management skills
  • Business Development Capability
  • Knowledge of International Healthcare policy desirable

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Head of Health Services and Network Procurement – Based London. Salary c. £80-90k.

Global insurance provider is now recruiting for a Head of Health Services and Network Procurement.  Reporting to the COO, you will be the strategic lead responsible for Health Services and Network Procurement. Accountable for the Health Services and Network Team, and responsible for the design, development, implementation and operational effectiveness of all associated health and third-party related services that contribute to the Company’s proposition.

Key responsibilities:

  • Lead the development, implementation and maintenance of new health services, network, features and services.
  • Ensuring that the Company Proposition is competitive and where practicable market leading delivering Health Services and Network related projects to time and budget and where third parties are responsible for delivering such projects, take responsibility for managing said third parties.
  • Create, implement and manage robust procedures and tools to monitor performance. Providing effective internal reporting on network performance, claims cost and spend to support internal decision making etc.
  • Be accountable for the total cost of Claims. The incumbent shall be responsible for managing the overall cost of claims, taking such actions as may reasonably be necessary to divert claims into network and for obtain network discounts and savings. Working with and supporting the Product Development Manager and Claims Managers to ensure that products and claims process are such to extract maximum value from the Network and developing the Network and its associated services to effectively support products and clams.
  • Be accountable for the customer experience in respect of Clients and access to Providers and Health Services, ensuring clients have ready access to appropriate network providers, are recognised by said providers and can receive cashless settlement wherever practical.
  • Be responsible for the development and maintenance of all Network and Health Services related policies, procedure and process and for the development and structuring of the Health Services and Network teams.
  • Support sales and business development staff in “selling” of the Network and Health services capabilities including and developing and delivering client specific network solutions by actively participating in and developing responses to RFP’s, though the analyses of client network utilisation, health service requirements and costs of claims challenges.
  • Where appropriate designing client specific network and health services solutions and taking a leading role in client presentations etc.

Key Attributes:

  • Strong written and oral communication skills.
  • Highly analytical and commercial with good planning, strategy and consultancy skills. Practised in developing and delivering on business cases, strategies and for managing budgets and delivering to targets and objectives.
  • Practised negotiator practiced in negotiating complex commercial contracts for the provision of health services by providers and TPA’s with a view to achieving a balanced solution to the benefit of all.
  • Strong team player, focussed on delivering own objectives while enabling / supporting others to deliver theirs.
  • Self-motivated with ability to work effectively in a team in order to identify and overcome areas of delay that could impede resolving issues within set deadlines and acceptable service guidelines. Demonstrate initiative, flexibility and ability to drive and embrace change while motivating and leading teams through times change and of stressed resources.
  • Ability to manage complex projects and multiple deadlines in a fast-paced, start-up operation while maintain a focus on delivery of results through personal effectiveness, problem solving & decision making and coordination of resources
  • Ability to work autonomously and hands on recognising that as a Start-up all team members and managers need to be able to “do and deliver” as well as manage. Job holder must naturally prefer action and delivery.
  • Ability to travel, the role will require the job holder to travel internationally and is likely to spend a week a month or more traveling to meet with and work with Providers and Partners. From time to time when working to establish new services etc. or when undertaking market contracting activities the incumbent may be required to be in country for up to 2 weeks at a time.
  • Highly accountable able to addresses difficult or controversial issues. Accepts ownership of decisions, actions and problems. Demonstrates effective problem-solving skills.
  • Innovative, able to invent new paradigms and takes an innovative approach to problem solving. Able to use existing resources in creative ways to improve results and able to apply learning from previous employee / market to develop and deliver market leading solutions to clients in a cost effective and operationally efficient manner. Where appropriate, demonstrating originality and outside the box thinking.

Experience required:

  • Able to demonstrate a sound knowledge and understanding of the Healthcare/Health Insurance Industry, with a good understanding of healthcare economics and clinician provisioning as it relates to Healthcare purchasing and Medical claims management.
  • Educated to degree standard or equivalent practical experience.
  • Multi-lingual skills highly desirable.
  • Direct experience of designing, developing and managing International Provider Networks and of selecting, negotiating with, and managing Heath Services providers TPA’s and TPA networks in the International Health Insurance, Assistance, or related industries.
  • Experience of contract management and running structured tendering process, including ongoing development of standard terms and other apprise contracting. Strong negotiation skills, with emphasis in achieving results and successful outcomes.
  • Experience of operating in an International, matrix, and management environment and of managing dispersed teams operating across time zones and cultures.
  • Track record of managing start up or transformational change and of delivering on going performance and efficiency improvements in a range of environments.
  • Practised in working with third party providers and multiple internal organisations to deliver customer value and business efficiency, in particular practised in managing inter Group relationships where success is depended of effecting strong working relationships with “Group” companies.
  • Experience of having operated at a senior level in a competitive business environment, developing strong relationships with senior stakeholders and external providers. Able to effectively develop and present plans, strategies, budgets and programmes to diverse leadership and stakeholder groups.

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IPMI Business Leader – Based: London. Salary c. £100k plus bonus

Mid-size employee benefits consultancy is setting up a new International division and seek a corporate, dynamic, IPMI Business Leader to head up the team.  Your primary objective will be to implement and attain new business goals for the market to maximise growth.  Your strengths will lie in developing and maintaining a strong sales strategy, excellent communication skills and leadership & management of business development staff.  Location: London.

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Regional Health Services and Network Procurement Manager – Salary c. £ 70-80k. Based London.

The Regional Health Services and Network Procurement Manager is responsible for the design, implementation and management of the business and for acting as the expert in health service delivery and costs management in their region.  Responsible for developing and delivering on a Network Strategy for their region and for identifying, contracting and managing a range of directly contracted medical providers, TPAs and third-party network providers in order to provide members with “easy” access to quality, value for money, directly steeled medical services and for managing the Cost of Claim in their region.

Key responsibilities:

  • The design, configuration and management of business, acting as Regional Network Owner, ensuring value for money, operational efficiency and high levels of customer satisfaction within region.
  • The oversight of all service components that directly impact the network and the customer’s use of the network in Region such as, Provider Contracts, Provider Collateral, Provider Finder, Provider Portal, and Network Access Cards.
  • Undertaking regular reviews of the network and health services provision in region including but not limited to: Network Utilisation, Regional Claims Trends and Patterns, Cost and Cost of Calms, Network accessibility and availability and maintaining such reports as may be reasonably required.
  • Negotiating agreements with providers, networks, service suppliers (internal and external) and third-party administrators (TPA) in region, and for the ongoing management and development of said agreements and relationships to minimise the cost of claims while maximises access to quality medical and associated services and encourage providers, networks and service providers to act as advocates for the Company.
  • Leading the development, implementation and maintenance of new regional health services and network features in region. For example, development of an “excellence” network in Region of Country Specific centres of excellence or developing a network solution for a specific Regional client group or country specific Network offering.
  • Manage and deliver Health Services and Network related projects in region to time and budget. Where regional third parties are responsible for delivering such projects, take responsibility for managing said third parties such as Regional TPA’s or Providers and for on boarding new TPA and other providers in region.
  • Be accountable for the total cost of claims in Region. The incumbent shall be responsible for managing the overall cost of claims, and for designing and implementing network and healthcare solutions designed to minimise the cost of calms in Region.

Additional responsibilities:

  • Sales Support and Business Development
  • Account Management
  • Accountable for customer experience

Key attributes:

  • Strong written and oral communication skills, explaining complex issues clearly and concisely, presenting compelling arguments / proposals using fact based evidence and research, adapting style for maximum impact with audiences.
  • Highly analytical and commercial with good planning, strategy and consultancy skills.
  • Practised in developing and delivering on business cases, strategies and for managing budgets and delivering to targets and objectives.
  • Practised negotiator practiced in negotiating complex commercial contracts for the provision of health services by providers and TPA’s with a view to achieving a balanced solution to the benefit of all.
  • Strong team player, focussed on delivering own objectives while enabling / supporting others to deliver theirs.
  • Self-motivated with ability to work effectively in a team in order to identify and overcome areas of delay that could impede resolving issues within set deadlines and acceptable service guidelines. Demonstrate initiative, flexibility and ability to drive and embrace change while motivating and leading teams through times change and of stressed resources.
  • Ability to manage projects/client network implementations with multiple deadlines in a fast-paced, start-up operation while maintain a focus on delivery of results through personal effectiveness, problem solving & decision making and coordination of resources
  • Ability to work autonomously as Regional managers may well be located “on their own” in Region and must be comfortable operating on their own being self-guided and self-managing.
  • Ability to travel, the role will require the job holder to travel internationally and within their area of responsibility and is likely to spend a week a month or more traveling to meet with and work with, Providers and Partners. From time to time when working to establish new services etc. or when undertaking market contracting activities the incumbent may be required to be in country for 2 weeks or more at a time.
  • Highly accountable able to addresses difficult or controversial issues. Accepts ownership of decisions, actions and problems. Demonstrates effective problem-solving skills.
  • Innovative, able to invent new paradigms and takes an innovative approach to problem solving. Able to use existing resources in creative ways to improve results and able to apply learning from previous employee / market to develop and deliver market leading solutions to clients in a cost effective and operationally efficient manner. Where appropriate, demonstrating originality and thinking outside the box.

Experience required:

  • Able to demonstrate a sound knowledge and understanding of the Healthcare/Health Insurance Industry, with a good understanding of healthcare economics and clinician provisioning as it relates to Healthcare purchasing and Medical claims management
  • Educated to degree standard or equivalent practical experience.
  • Multi-lingual skills highly desirable
  • Experience of contract management and running structured tendering process, including ongoing development of standard terms and other apprise contracting.
  • Strong negotiation skills, with emphasis in achieving results and successful outcomes.
  • Experience of operating in an International, matrix management environment and of working as part of a dispersed team operating across time zones and cultures.
  • Practised in working with third party providers and multiple internal organisations to deliver customer value and business efficiency, in particular practised in managing inter Group relationships where success is depended of effecting strong working relationships with “Group” companies.

Employee Benefits Junior Consultant – Based London – Salary c. £40-50k

Global employee benefits consultancy is now recruiting for an International Employee Benefits Junior Consultant.  It is intended that this role will enable the successful candidate to quickly establish strong foundation skills across all aspects of global employee benefits and provide an opportunity to progress to consultancy role within two years. Financial services experience is an essential requirement for this role. 

Key objectives:

  • Support the development of international client relationships.
  • Assist in the design, execution and management of benefit reviews and broker placements worldwide.
  • Ensure all services are coordinated to a high standard and provide support to Consultant leading global client relationships.
  • Liaise with global partners to coordinate local client servicing in alignment with the overarching global strategy.

Key responsibilities:

  • Understand clients benefit needs and requirements.
  • Assist in the coordination of global consulting activities, including renewal and re-broking exercises.
  • Become familiar with insurers, services, coverage and pricing for benefits programmes globally to support consultants in their advisory role.
  • Collate, analyse, and summarise statutory, market practice and client specific policy information for benchmark reports and other client deliverables.
  • Maintain client global benefit programme database.
  • Monitor consulting projects, including renewal/re-broking activities.
  • Develop understanding of relevant legislative requirements/changes across multiple countries.
  • Oversee delivery of client management information and relevant commentary.

Key experience:

  • Proven experience of working in a financial services environment or otherwise in a complementary environment (e.g. UK domestic benefits).
  • Confident working with clients in a multicultural environment and in different territories.
  • Exceptional client relationship/interpersonal skills.
  • Strong project management skills and ability to manage time effectively focusing on priorities, targets and deadlines.
  • Strong analytical skills and ability to work with disparate data sets.
  • Proficient in MS office specifically Excel and PowerPoint.
  • Resilience and ability to self-motivate and drive through periods of intense client activity.
  • Good critical thinker and able to distil complex issues down into clear, actionable recommendations.
  • Demonstrate a desire to learn, a proactive approach and ability to research information.
  • Additional language skills an advantage.

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Junior Account Manager – Italian Speaking – Salary c.£40k. Based in London

The Relationship Manager is responsible for the overall management of the acquisition, account management and retention of the expatriate healthcare portfolio written for the Company through a variety of distribution channels.  This particular role requires the applicant to be fluent in both Italian and English.

Key responsibilities:

  • Provide excellent account and relationship management on a day to day basis of healthcare policies including the functions of new business administration, policy renewal, alterations and mid-term adjustments. The role requires an ability to manage relationships at all levels ensuring a high level of client satisfaction which is recognised through high levels of customer satisfaction and client retention;
  • To coordinate with internal and external partners to ensure delivery of customer satisfaction, acting as a dedicated point of contact in supporting these partners with accurate and timely resolution of queries;
  • To manage relationships with distribution partners to ensure high levels of performance and business growth;
  • Implement full on-boarding procedures and the setting up and delivery of any member or plan-sponsor presentations or training;
  • Undertake formal quarterly review meetings with key brokers to review portfolio performance and servicing;
  • Delivery of annual targets related to portfolio growth through upsell and cross sell opportunities;
  • Support Business Development team in sales pitches and tender responses;
  • Manage relationship with local/regional insured business ensuring customer satisfaction is maintained;
  • Relationship building with both internal and external parties;
  • Represent the Company at global and local market events, conferences etc;
  • Cooperate with all marketing support units to enhance the Company’s value proposition and ensure appropriate market visibility;
  • Provide ongoing feedback to product development and UW teams to ensure sustainability of pricing strategy and portfolio growth; and Regular liaison with the UK Head Office departments, including Operations, Underwriting and Sales.

Key attributes:

  • Ability to manage multiple, sometimes competing, projects and roles in a fast-paced, start-up operation;
  • Focus on delivery of results through personal effectiveness, problem solving & decision making and coordination of resources;
  • Ability to work under own guidance and initiative;
  • Self-motivated team player with ability to successfully cooperate with various stakeholders including different business units within the Company as well as third party providers.

Educational requirements:

  • Degree/Diploma Obtained Program of Study
  • Educated to at least A-level standard

Type of Experience Required:

  • At least 2-3 years’ experience in an account management role in either domestic or international PMI;
  • Demonstrable track record of successful achievements in developing PMI portfolios;
  • Demonstrable experience of managing relationships with multiple stakeholders (both internal and external) ensuring positive “win/win” outcomes;
  • Good communication, negotiation and presentation skills.

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