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Account Manager, UK and Ireland – Based West London. Salary c. £50-55k basic plus 50% commission

Leading global assistance company is recruiting for a hard-working, energetic Account Manager, reporting to the Head of Sales and Marketing, who will devote their time to renewals/account extensions across all Market Segments including EMI, Corporate & Government, ensuring 100% renewal is achieved.  This role involves cross and up selling the brands range of products and services, generating proposals, pricing and contract negotiations as per guidelines.  The Account Manger will provide consistent administrative support to the Sales and Marketing Department in relation to the client renewal process, on-boarding of clients and client reporting. In conjunction with Operations, you will also be investigating and preparing draft responses to complaints handling and quality assurance events. An ability to maintain strong, working relationships to support the efficient and effective management of clients will be essential.

Key Responsibilities:

 

  • Account Management Support
  • Renewals of existing business within the designated set of clients with a goal of 100% being renewed on time
  • Direct client management of a designated set of existing accounts, including managing the renewal, up selling and cross selling of the company’s products and services into these clients
  • Develop an account plan for each key client defining their market strategy, market share/competitors, growth opportunities, organizational chart, decision making process and key contacts
  • Implement a client visit plan and maximise face-to-face Client sales time by arranging and facilitating support resources in an effective manner to drive client retention, renewal and account extension
  • Provide value added client and industry-specific medical and security knowledge to clients within a consultative selling framework, and deliver client specific solutions
  • Grow and manage a pipeline of opportunities in the CRM system (Salesforce.com (SFDC))
  • Report as requested on business development and new opportunities
  • Continually evaluate progress within the designated client group, against pipeline, revenue and profit targets, client plans, and take action with Business Development Manager as required to amend discrepancies
  • Complaint handling, acknowledgement and service recovery
  • Ad hoc queries and requests (Assistance Centre Tour, Programme introduction)
  • Accounts Receivable/Cash collection: follow-up call to confirm invoice reception and acknowledgment

Required Skills and Knowledge:

  • Excellent numeric, written and oral communication skills
  • Excellent time management skills with the ability to successfully manage numerous projects simultaneously
  • Computer literate (MS Word, Excel, PowerPoint and CRM applications)
  • Strong individual that can work autonomously and within a team to deliver results
  • Ability to work in a multi-lingual, multi-cultural where collaboration is the norm
  • Cultural sensitivity and awareness
  • Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm
  • Strong planning and organization skills
  • Local UK/Ireland travel as required for client meetings

Required Work Experience & Qualifications:

  • Degree Calibre
  • Experience in an operationally / commercially focused analytical and/or Customer Services role within Financial Services environment.
  • Research experience valuable
  • Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets
  • Successfully working with other functions such as Finance and Operations
  • Ability to communicate in English fluently (oral and written) is an absolute must

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Graduate Academy Manager – Employee Benefits. Based Reading (M4 Corridor) – Salary c. £60k.

Specialist Employee Benefits Consultancy has a fantastic opportunity for a Graduate Academy Manager to join their team.  Seeking an experienced professional with strong exposure within the management and coordination of graduate programmes. This is a brand new and exciting opportunity, ideal for someone looking for a new challenge and chance to take ownership of this function.

Reporting to the Employee Benefits Lead, the successful professional will lead, develop and champion the Employee Benefits Graduate Academy programme in order to deliver enhanced resource and skill capability to support cross sales into the organisational client base.

Duties and Responsibilities include:

  • To lead the annual recruitment activity for attraction, selection and assessment of a Graduate intake of up to 20, working with HR and relevant business leaders as appropriate
  • To design and co-ordinate a comprehensive onboarding and induction programme to include introduction to technical business areas, study for professional qualifications and soft skills training, working with a Third-Party training provider as required
  • To design and co-ordinate the rotational programme to ensure that the Graduates receive experience in all relevant areas of the business
  • This will include liaison with the business to provide direction and support on what is required during the Graduate placement
  • To manage the team of Graduates whilst they are going through a 12-month cycle of training and development prior to securing a permanent role within the business
  • Coordinate and deliver technical training in the areas of UK Healthcare and Group Risk and provide support with individual exam coaching as required
  • To support with soft skills training as required
  • To act as mentor and coach to the Graduates, to include carrying out appraisals and regular 121 meetings
  • To establish and continuously review the skills and competency framework to define and measure the Graduate’s success
  • To undertake regular review of the Graduate Academy programme and work with the business leaders to agree and implement any changes and enhancements

The ideal professional will: 

  • Hold strong graduate project management and coordination experience
  • Have proven Line Management experience, including remotely
  • Hold excellent stakeholder engagement and management experience with a proven ability in influencing stakeholders at various levels
  • Have previous experience working within a fast-paced environment
  • Hold excellent communication skills (written and oral)
  • Hold proven experience within consultative sales (highly beneficial)
  • Hold strong knowledge of organisational Employee Benefit Schemes (highly beneficial)

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