Account Manager, UK and Ireland – Based West London. Salary c. £50-55k basic plus 50% commission

Leading global assistance company is recruiting for a hard-working, energetic Account Manager, reporting to the Head of Sales and Marketing, who will devote their time to renewals/account extensions across all Market Segments including EMI, Corporate & Government, ensuring 100% renewal is achieved.  This role involves cross and up selling the brands range of products and services, generating proposals, pricing and contract negotiations as per guidelines.  The Account Manger will provide consistent administrative support to the Sales and Marketing Department in relation to the client renewal process, on-boarding of clients and client reporting. In conjunction with Operations, you will also be investigating and preparing draft responses to complaints handling and quality assurance events. An ability to maintain strong, working relationships to support the efficient and effective management of clients will be essential.

Key Responsibilities:

 

  • Account Management Support
  • Renewals of existing business within the designated set of clients with a goal of 100% being renewed on time
  • Direct client management of a designated set of existing accounts, including managing the renewal, up selling and cross selling of the company’s products and services into these clients
  • Develop an account plan for each key client defining their market strategy, market share/competitors, growth opportunities, organizational chart, decision making process and key contacts
  • Implement a client visit plan and maximise face-to-face Client sales time by arranging and facilitating support resources in an effective manner to drive client retention, renewal and account extension
  • Provide value added client and industry-specific medical and security knowledge to clients within a consultative selling framework, and deliver client specific solutions
  • Grow and manage a pipeline of opportunities in the CRM system (Salesforce.com (SFDC))
  • Report as requested on business development and new opportunities
  • Continually evaluate progress within the designated client group, against pipeline, revenue and profit targets, client plans, and take action with Business Development Manager as required to amend discrepancies
  • Complaint handling, acknowledgement and service recovery
  • Ad hoc queries and requests (Assistance Centre Tour, Programme introduction)
  • Accounts Receivable/Cash collection: follow-up call to confirm invoice reception and acknowledgment

Required Skills and Knowledge:

  • Excellent numeric, written and oral communication skills
  • Excellent time management skills with the ability to successfully manage numerous projects simultaneously
  • Computer literate (MS Word, Excel, PowerPoint and CRM applications)
  • Strong individual that can work autonomously and within a team to deliver results
  • Ability to work in a multi-lingual, multi-cultural where collaboration is the norm
  • Cultural sensitivity and awareness
  • Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm
  • Strong planning and organization skills
  • Local UK/Ireland travel as required for client meetings

Required Work Experience & Qualifications:

  • Degree Calibre
  • Experience in an operationally / commercially focused analytical and/or Customer Services role within Financial Services environment.
  • Research experience valuable
  • Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets
  • Successfully working with other functions such as Finance and Operations
  • Ability to communicate in English fluently (oral and written) is an absolute must

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