Operations/Client Delivery Manager – Employee Benefits. Salary c. £ 65k – Based Scotland.

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Employee benefits provider is recruiting for a Client Delivery Manager to manage all aspects of business operations and client delivery in the most efficient and cost effective manner, ensuring an excellent customer service is provided.

Key responsibilities:

  • Provide day to day management for the support teams and external sales team
  • Ensure that effective procedures and processes are in place to manage the client in the most efficient way
  • Understand the pricing structure of each product and liaising with the insurers.
  • Ensure product knowledge is kept up to date by means of regular update meetings with the insurers and self-help regarding products, insurers and adhering to legislation.
  • Cascade information on products, insurers and legislation to the team the most effective way
  • Manage the teams continuous development by arranging training and development sessions
  • Update the client portfolios on an on-going basis
  • Assist with staff training and development by carrying out quarterly review meetings and providing feedback. Develop training plans as required
  • Act as team supervisor and carry out observation calls
  • Manage all aspects of business compliance within the FCA guidelines
  • Deal with client enquiries/problems that require escalation.
  • Investigate any client complaints and contribute to strategic planning for the business
  • Build and deliver effective business plans
  • Liaise and build on-going relationships with clients, insurers, suppliers and introducers
  • Carry out HR functions in the business with the support of 3rd party HR consultant
  • Manage suppliers and renew contracts ensuring that a quality service is received whilst negotiating the most cost effective deals
  • Carry out admin tasks associated with the role
  • Other ad hoc tasks as required

Key skills:

  • Communication both verbal and written
  • People management
  • Customer service
  • Client focus
  • Relationship building
  • Negotiating
  • Sales
  • Team work
  • Accuracy
  • PMI & Group Risk product and technical knowledge
  • All aspects of Microsoft Office

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