Junior Account Manager – Italian Speaking – Salary c.£40k. Based in London

The Relationship Manager is responsible for the overall management of the acquisition, account management and retention of the expatriate healthcare portfolio written for the Company through a variety of distribution channels.  This particular role requires the applicant to be fluent in both Italian and English.

Key responsibilities:

  • Provide excellent account and relationship management on a day to day basis of healthcare policies including the functions of new business administration, policy renewal, alterations and mid-term adjustments. The role requires an ability to manage relationships at all levels ensuring a high level of client satisfaction which is recognised through high levels of customer satisfaction and client retention;
  • To coordinate with internal and external partners to ensure delivery of customer satisfaction, acting as a dedicated point of contact in supporting these partners with accurate and timely resolution of queries;
  • To manage relationships with distribution partners to ensure high levels of performance and business growth;
  • Implement full on-boarding procedures and the setting up and delivery of any member or plan-sponsor presentations or training;
  • Undertake formal quarterly review meetings with key brokers to review portfolio performance and servicing;
  • Delivery of annual targets related to portfolio growth through upsell and cross sell opportunities;
  • Support Business Development team in sales pitches and tender responses;
  • Manage relationship with local/regional insured business ensuring customer satisfaction is maintained;
  • Relationship building with both internal and external parties;
  • Represent the Company at global and local market events, conferences etc;
  • Cooperate with all marketing support units to enhance the Company’s value proposition and ensure appropriate market visibility;
  • Provide ongoing feedback to product development and UW teams to ensure sustainability of pricing strategy and portfolio growth; and Regular liaison with the UK Head Office departments, including Operations, Underwriting and Sales.

Key attributes:

  • Ability to manage multiple, sometimes competing, projects and roles in a fast-paced, start-up operation;
  • Focus on delivery of results through personal effectiveness, problem solving & decision making and coordination of resources;
  • Ability to work under own guidance and initiative;
  • Self-motivated team player with ability to successfully cooperate with various stakeholders including different business units within the Company as well as third party providers.

Educational requirements:

  • Degree/Diploma Obtained Program of Study
  • Educated to at least A-level standard

Type of Experience Required:

  • At least 2-3 years’ experience in an account management role in either domestic or international PMI;
  • Demonstrable track record of successful achievements in developing PMI portfolios;
  • Demonstrable experience of managing relationships with multiple stakeholders (both internal and external) ensuring positive “win/win” outcomes;
  • Good communication, negotiation and presentation skills.

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